HyperX Support Center
Frequently Asked Questions about our high-performance gaming gear and electronics.
What is the standard shipping timeframe for HyperX products?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.
How do I return a product if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can initiate a return through our portal to receive a full refund, provided the item is in its original packaging.
What kind of warranty comes with HyperX gear?
Most HyperX products, including headsets, keyboards, and mice, come with a 2-year limited warranty that covers manufacturing defects. Memory products often carry a lifetime warranty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Is HyperX NGENUITY software required for my peripherals to work?
While our hardware is plug-and-play for basic functionality, the HyperX NGENUITY software is recommended to customize RGB lighting, button mapping, and advanced sensor settings.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated during the checkout process.